听民声,解民忧 区委书记潘表光到区信访局接访

文章来源: 信州资讯浏览量:发表时间:2019-09-30 09:45 责任编辑: 信州资讯
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9月29日,区委书记潘表光到区信访局热情接待来访群众,耐心细致地与来访群众沟通交流,尽心尽力帮助群众解决合理诉求。区委常委、政法委书记李红,区人大常委会副主任、区委办主任盛巧明及相关部门负责人陪同接访。

接访中,潘表光一边翻看材料,一边详细了解情况,并当场和相关部门负责人一起协商解决办法。他指出,针对群众反映的问题,各相关部门要充分考虑其合理诉求,千方百计帮助群众解决实际困难,以高度负责的态度,切实为群众办好事、办实事;对无政策和法律依据的诉求,要通过耐心细致的解释,做好来访群众的思想疏导和情绪安抚工作。

潘表光强调,各有关部门要充分认识信访工作的重要性,带着感情做好群众信访工作,要把群众当成自己的亲人,以解决群众反映最强烈、百姓最关心的切身利益问题为着力点和切入点,用心用情、依法依规做好接待和答复工作,以实实在在的工作成效取信于民;要加强分析研判,创新方法手段,做到重心下移、多措并举,健全矛盾多元化解机制,共同推动信访问题的解决,努力在源头上减少信访矛盾的发生;要学会换位思考,对群众反映的正常诉求,能尽快解决的要尽快解决和及时兑现,不能马上解决的问题,也要向群众说明白,做好政策解读,绝不能含糊其辞,更不能推诿扯皮,要切实维护群众利益。(盛天敏)

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